Rostering Support Lead

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued, enabling you to make a meaningful difference to people’s lives.

We are excited to seek applications for this newly created role within our Centralised Rostering Team. As our Rostering Support Lead, you will play a key role in ensuring consistent rostering practices, optimising workforce planning, and supporting Residential Care teams across multiple locations.

You will work closely with the Head of Centralised Rostering in uplifting, coaching and mentoring a regionally dispersed team of Rosterers. Some regional travel to our facilities throughout New South Wales and the ACT will be required.

Some of your day-to-day responsibilities will be:

• Providing real-time support and troubleshooting for rostering systems (UKG Dimensions)
• Collaborate on workforce planning and workload planners
• Monitor key metrics like open shifts, overtime, and agency use
• Deliver training and maintain rostering guides and knowledge articles
• Lead and support rostering partners when required
• Analyse data to optimise staffing and improve efficiency
• Drive continuous improvement and represent RSL LifeCare at industry events
• Ensure compliance with WHS policies and maintain a safe work environment

To succeed in this role, our expectations are that you will bring:

• Strong experience in workforce planning and roster management (preferably in aged care or public health)
• Proven leadership in rostering teams
• Compassionate and relationship-focused approach
• Knowledge of aged care legislation and Fair Work Act
• Expertise in UKG Dimensions and data analysis
• Excellent communication and stakeholder engagement skills
• Tertiary qualifications in HR, Finance, Healthcare Management or similar will be well regarded

Some Points to note:

• The Centralised Rostering Team (CRT) operate from 0600-2000 Monday to Friday. The Rostering Support Lead role will generally be “office hours” but with the expectation to offer coverage during our hours of operation, as required
• Must have valid Police Clearance and full working rights

Benefits of working with RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading: 17.5% pay top up on paid leave

Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.